Our Privacy Policy

We’ll always keep your data safe and secure. This policy explains what information we collect about you and how we use it.

Our website is owned and operated by Naheed Aslam T/A Naheed’s Sparkle.

This Privacy Policy was posted on 1 April 2020. Therefore the policy takes effect for all our customers and users from 1 April 2020.

 

What information do we collect?

We collect personal information from you including any devices (such as mobile phones and tablets) you use when you:

  • Use any of our services with Naheed’s Sparkle and Crafties Markets.
  • Register for an account on our site.
  • Apply for a host/stall/talk application for one of our events.
  • Submit an order on our site.
  • Provide us information on our website contact us form, update information on your account or when you communicate with us.
  • We collect this information either because it is necessary so that we can perform our contract of providing products or services with you, or in our legitimate interests to do so or to meet our legal obligations.

 

How do we use the collected information?

Information we collect

Identifying information such as your name, addresses, email addresses and phone number

  • To fulfil and deliver your orders to you.
  • To update you on your orders.
  • To let you know of new products and promotions. This is in our legitimate interests to do so to enhance our services and products for you and also to grow our business. We of course provide the option of opting out of receiving our marketing and updates messages.

Why

  • To allow you to use the site fully.
  • To update you on your stallholder/host/talk application.
  • To process successful application forms or customer orders for partaking in one of our events;
  • To update and advise customers and stallholder/host/event businesses on our events.
  • So that we can provide you with assistance.
  • To send competition winners their prize.
  • To prevent and detect fraud against either you or us.

 

Your payment information

Customers

We will never store or process your card details ourselves, they are processed and stored via our third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our third party payment provider to process a payment.

Stallholders/Hosts and Event Providers

In the first instance any refunds payable will be processed via a third party service provider website, namely, PayPal. In such instances we will never require, store or process your card/account details ourselves. The payment will be processed via PayPal.

In the event that the above is not possible, we will only store and process your account details comprising your full name, sort code and account number for the sole transaction intended. We will never share your account details with anyone.  

Why

  • To take payments and to give refunds.
  • To prevent and detect fraud against either you or us.

 

Any other contact you have with us
This includes what you’ve communicated to us either over the phone, by post or via our social media platforms.

  • To provide customer service support.
  • To find ways of improving our customer service for you all.

 

Purchase history and any items you’ve saved

Anything you have purchased or paid for including products, services as booking tickets and paying a stall fee. Also anything you’ve saved in the basket for the future.

  • To allow you to purchase products and services including stall/host/talk opportunities.
  • To allow you to come back in the future and purchase items in you have saved in your basket.
  • So we can fulfil your orders and bookings.
  • To ensure we can provide customer service assistance.
  • To establish what you like and to find ways of improving our products and services.

 

Information about them mobile gadget/laptop and how you are using our site

We collect information when you browse our site including your IP address and device model, the type of browser and only if you choose to share it with us, your location data and how you use our site.

  • To improve our website to ensure you have the best experience possible.
  • To prevent and detect fraud against either you or us.

 

You are of course, not obliged to provide any of the above personal information to us. However, without providing the same you may not be able to buy from our site, and you are unlikely to receive our best customer service experience. We, however, fully respect it is your decision.

 

Sharing your information 

We do not, and will not sell any of your personal information to any third party.

However, we share your data with the following companies as an essential part of being able to provide our services to you for these specific purposes only:

  • Payment service providers and delivery companies we use. They only receive data they require to provide the relevant service and only for that purpose.
  • Professional service providers, such as website hosts who help us run our business online.

 

We may also be required to share some of your data with others for the below reasons:

  • If we are requested by the police or a regulatory or government authority investigating illegal activities to provide such information concerning your activities whilst using our network, we shall do so.

 

Marketing correspondence

If you have subscribed to our newsletter via our website, we will send you newsletter updates by email to share any offers and information on our products to keep you updated of what we’re up to and to assist with finding these new products. This is the only time we will send you marketing messages.

You can stop receiving marketing messages from us at any time.

 

Ways to opt out

  • By clicking on the ‘unsubscribe’ link in any email.
  • By emailing us.

We will never disclose your personal information to third parties for their own marketing purposes.

 

Online adverts

We engage in online advertising, also to keep you updated of what we’re up to and to help you see and find our products.

We may signpost Naheed’s Sparkle banners and ads to you when you are on other websites. We do this using digital marketing networks and ad exchanges, and we use different advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services including social networks, such as Facebook’s custom audience feature.

The ads you see will be based on information we hold about you, or your previous use of Naheed’s Sparkle including if you have previously clicked on any of our advertisement features.

We never allow third parties to track or collect your personal information on our site for their own advertising purposes.

 

Your rights in respect of your personal information 

You have the right to be informed about how your personal information is being used through the contents of this privacy policy.

You have a number of rights in respect of accessing, correcting and deleting your personal information with us.

We encourage open and transparent communication and advice you to contact us by emailing [email protected] in the event you wish to exercise your right to:

  • The right to access personal information we hold about you.
  • The right to request that inaccurate personal information we hold about you be corrected.
  • The right to request that we delete your information, or stop processing it or collecting it, in specific situations.
  • The right to request that we transfer aspects of your data either to you or another service provider.
  • The right to stop direct subscription update emails.

 

Please note if we have to as per your request, stop processing some or all of your personal information or you withdraw consent for our use or disclosure of such information, we may be unable to provide our products and services including customer service as per this policy and our terms and conditions found here.

 

Protecting your information

As you know, the internet is not a 100% secure method for communication and so we are unable to guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information.

We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We use our best endeavours to ensure it is secure on our systems.

 

Keeping your information

We’ll hold on to your information for as long as you have your account, or for as long as we need to provide our services to you, or (in relation to customer service and complaints) for as long as is necessary.

If reasonably necessary or to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of your information, even after you close your account or it is no longer needed to provide any of our services to you.

 

Amendments to our privacy policy

We reserve the right to amend our privacy policy, whilst of course ensuring it complies with relevant legislation and laws. We will ensure that our policy shows the most up to date information and may notify you of such changes by including the revised privacy policy on the Naheed’s Sparkle website.